Terms & Conditions

Returns & Exchanges

Mutch & Moore wants you to love what you have bought, and your satisfaction with your purchase is our priority.

We understand that sometimes the item may not be the right size, colour, style, or that you simply may not like it.

If you do not, we will be happy to either exchange the item or provide you with a credit note to buy something else.

If you require any assistance or need to speak to someone directly regarding the exchange or return process, please contact us at [email protected] / call (02) 9519 3114 or please follow the easy return & exchanges procedure below.

  • Ensure item is returned within ten days of receiving the order.
  • Repack and seal the item well to ensure no damage is caused in return transit, including your name, address and invoice number.
  • For Australian customers post to: Mutch & Moore Unit 3/32 Lilian Fowler Place Marrickville, NSW, 2204 Australia.

All items returned must be unworn/used, in their original condition, tags intact, undamaged and in perfect packaging for the exchange to be accepted and processed.

All items being returned to Mutch & Moore not due to quality, fault or error are to be returned at the senders expense and will incur a re-delivery fee. The redelivery fee for Australia is a $10 flat fee. Original freight charged applies for all other countries. The Returns & Exchanges Form requests the method of payment for return postage, please clearly note this payment method.

If requested Mutch & Moore will happily issue a credit note to be used to buy something else from the Mutch & Moore online coffee shop within 3 months, or the nominated exchange alternative will be sent out.

Please note all product dimensions are approximate as in a lot of cases most items are handmade and therefore may vary from the picture. All care has been taken to ensure descriptions are accurate and photographs truly depict the items.

Damaged/Faulty Goods

All items are carefully checked as they are packed to ensure every piece you receive is as beautiful as the one pictured. However, in the unlikely event your item is damaged in some way during transit, was incorrectly sent or is faulty we will happily arrange an exchange, credit or refund.

Please follow the easy returns procedure below.

  • Ensure item is returned within ten days of receiving the order..
  • Repack and seal the item well to ensure no damage is caused in return transit, including your name, address and invoice number
  • Post to: Unit 3/32 Lilian Fowler Place Marrickville, NSW, 2204 Australia

All items being returned as a result of an error, item fault, or was damaged in transit, will have the return postage charge incurred by the customer reimbursed. The re-delivery is free or a total refund offered.

If you require any further assistance or need to speak to someone directly regarding the faulty goods return process, please contact us at [email protected] or call (02) 9519 3114

Orders

Orders are usually despatched within 48 hours of receiving the order, unless payment chosen is a bank deposit, in which case payment must be received and then cleared before the order is sent. Please allow 3-7 days for delivery within Australia. Regional areas may take a little longer in some cases.